Real User Monitoring for Real User Satisfaction

Quickly recognize the nuances and hidden complexities in performance optimization. Retrace RUM merges client-side traces with their server-side counterparts, revealing real-time metrics on every request and response from your websites and applications. When your IT team has the full story on performance, you’ll be confident all your online services are delivering a consistently great user experience.

• Bridge the gap between frontend and backend development teams with full-stack, unified monitoring in a single tool
• Improve troubleshooting with detailed context by easily hopping from RUM metrics to detailed traces and logs when investigating issues
• Easily see how server time and client time combine to show the complete timing of every transaction

As web apps are optimized, pages respond quicker, feel more interactive and deliver a more intuitive experience. Maintaining peak performance keeps users engaged and improves satisfaction, leading to an increase in return visits, longer time spent on your website and higher conversions rates.

• Optimize the user experience by defining user segments based on browser, device or region and correlating to resources used, errors thrown and user actions
• Ensure smooth customer interactions by quickly identifying the root cause of slow load times, whether issues are with the code or the network
• Speed MTTR for slow page load times, system problems, web navigation errors and other malfunctions with analysis of different pages, objects and visits

Resource breakdowns quickly identify where and how to boost performance. Whether images need to be optimized or stylesheets and scripts need to be minified or cached, Retrace RUM points you in the right direction and provides actionable insights.

• Optimize business-critical application performance with graphs and charts that visualize the customer engagement and provide drill-down capabilities
• Easily capture code-level insights for improving frontend resource performance
• Quickly pivot from RUM data to request traces and logs for greater context to the issues you’re troubleshooting

Data segmentation provides deeper insights on monitored load times, making it easy to identify opportunities for improving the overall user experience by pinpointing optimal locations for CDNs.

• Capture RUM analytics on usage across mobile and web applications by geography, browser and device type
• Simplify root cause analysis with a single, segmented view of key performance metrics that pinpoint exactly how and where to improve the user experience
• Quickly identify and resolve which segments of customers are experiencing issues with real-time, root cause analysis across geographies, browser types, devices and more