Case Study: ABPathfinder and Stackify’s Retrace

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Who is ABPathfinder?

ABPathfinder develops special education and therapy management solutions that increase the efficiency and effectiveness of special education and autism therapy programs. The cloud-based platform provides tools which aid therapists and para-professionals to build treatment plans, log data and track progress for multiple students simultaneously. In return educators can maximize their time and effort to invest in each child with special needs and autism. ABPathfinder is a Microsoft® Azure based cloud application. It runs on multiple servers, serving health professionals that rely on ABPathfinder uptime using it on variety of devices. To properly service its customers, ABPathfinder platform need to provide high availability, always synchronized data, and compliance with variety of requirements including HIPPA compliance.

Using Stackify’s Retrace to ensure a high availability of service.

To assure uptime and performance, ABPathfinder uses Stackify’s Retrace to help monitor their production environment. The Application Dashboard helps them understand their customer experience and the overall application health. “In our NOC we constantly monitor a variety of parameters including client performance, individual web page performance, throughput, latency, server performance and most importantly customer satisfaction which helps us aggregate all the data end-to-end from the customer’s perspective, with a lot of factors that roll up into that.” said Kelly Kerns CTO, ABPathfinder. “What we like in Stackify that is that it’s not just giving you a lot of data that you need to make sense of, but rather gives us the most important info we currently need to help us fix issues before our customers event notice them”

Retrace proactively pinpoints issues.

Using Retrace, ABPathfinder’s support and development teams are getting the relevant data and insight on their application’s behavior and allow them to be proactive and identify if there anything that is not working as designed – ensuring that the treatment of a child with autism is not affected. The ABPathfinder solution has an API framework that is based on RESTful methodology. Stackify’s Retrace allows them to look at individual API calls as well as unique URLs to quickly identify any issues.

Immediate value.

Stackify’s solution is pre-configured with customized Smart Defaults allowing customers to get immediate indications on their application performance and indication of any underlying issues hurting their application performance or behavior. “Within an hour of installing Retrace we were able to find a service that was not only not performing but was causing such server contention, that it was causing issues for people who were not even using that service.”

 

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