In the world of IT services, building trust with customers is absolutely crucial for service providers. Whether you are a System Integrator (SIs), Managed Services Provider (MSPs), or an Application Development and Management (ADM) company, your clients entrust you with their most critical applications. For you, closely monitoring your client’s application performance and quality isn't just important – it's essential for survival.
Effective monitoring not only ensures that your clients are satisfied but also keeps your businesses running smoothly. By promptly identifying and addressing issues, you can minimize disruptions, reduce costs, and maintain high levels of customer satisfaction. Ultimately, this helps to foster stronger relationships and build trust with clients, which is essential for long-term success in the IT services industry.
Today, a growing number of clients demand that System Integrators (SIs) and Managed Services Providers (MSPs) furnish performance data to meet Service Level Agreements (SLAs), manage risks, conduct integration testing, and make data-driven decisions.
However, many of you face challenges in offering complete transparency to your clients. This is primarily due to limitations in observability capabilities, high costs, and inflexible deployment options.For instance, relying solely on Software as a Service (SaaS) solutions isn't feasible for MSPs like you, as your clients have specific regulatory requirements and data residency constraints. Most observability platforms available today are designed for specific use cases, making them less adaptable to the diverse needs of SIs and MSPs like you.
Recognizing these challenges, we introduced Stackify Self-Hosted Retrace. This solution, residing in your own Cloud, provides control, data privacy, security, and compliance, enabling scalable and cost-efficient application performance management.
Case Study
To illustrate the benefits, take the example of a (fictitious) self-hosted Retrace customer - Innosolv Inc. InnoSolv is an MSP that provides application development & maintenance services to its customers. Customers rely on InnoSolv to manage performance & quality of their business critical applications
Innosolv needs an observability platform that lets their customers BigBank, BigPharma and GroceryStore to access their own applications, servers and environments in a dedicated and secure manner.
